Frequently Asked Questions

Everything you need to know about shopping with zillymonkey.

What is the standard shipping timeframe for home decor items?

Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.

What is your return policy for furniture and accessories?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer international shipping?

Currently, zillymonkey ships to the contiguous United States. We are working on expanding our logistics to support international shipping in the near future.

How can I track the status of my order?

Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund immediately.